Ez69 Terms and Conditions – Malaysia Platform Usage Guidelines

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and ez69 ("Company", "we", "us"). These Terms govern your use of the website, mobile app, and all services provided by ez69.

By accessing or using any part of the ez69 platform — including but not limited to creating an account, making a deposit, playing any game, or claiming any bonus — you confirm that you have read, understood, and agreed to fully comply with these Terms.

Ez69 reserves the right to amend these Terms at any time. Continued use of the platform after any changes have been made constitutes your acceptance of the updated terms. We will notify users of material changes via in-platform notifications or registered email.

2Member Eligibility

To register and use the ez69 platform, you must meet the following requirements:

• Aged 18 years and above at the time of registration. ez69 takes the protection of minors seriously and conducts strict age verification checks.
• Be an individual capable of entering into a legally binding agreement under the laws of your country.
• Not a resident or national of any jurisdiction where use of the ez69 platform is prohibited or restricted by local law.
• Not currently on a voluntary self-exclusion list or barred from online gambling activities by any authority.

Ez69 reserves the right to request identity verification documents (KYC) at any time to confirm member eligibility. This KYC process is an industry standard designed to protect the security of your account.

3Account Registration

Each individual is only permitted to hold one (1) active account on the ez69 platform. Multiple account registrations by the same individual — whether using different names, phone numbers, email addresses, IP addresses, or payment methods — are strictly prohibited and may result in the termination of all associated accounts.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as it appears on a valid identification document
• Exact date of birth
• An active, reachable email address
• A mobile number registered in your name

You are solely responsible for ensuring your account password is kept secure and not shared with any other party. ez69 will not be liable for any losses resulting from unauthorized access to your account caused by your own negligence.

If you suspect your account has been accessed without authorisation, contact the ez69 support team immediately via live chat, available 24/7.

4Deposits & Withdrawals

Ez69 supports a variety of popular payment methods in Malaysia, including direct bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), as well as eWallets such as Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed using 256-bit SSL encryption to ensure the security of your funds.

Regarding deposits:

• Minimum and maximum deposit limits are set according to the chosen payment method and are subject to change from time to time.
• Deposited funds are typically credited to your ez69 account within minutes after payment confirmation.
• Ez69 does not charge any processing fees for deposits; however, your bank or eWallet provider may apply their own charges.

Regarding withdrawals:

• Withdrawals can only be made to a bank account or eWallet registered under the same name as the ez69 account holder.
• All withdrawal requests are subject to security checks and compliance with relevant bonus terms before approval.
• Ez69 processes approved withdrawals within the timeframe specified for the chosen payment method.
• First-time withdrawals by new members may require additional KYC verification as a standard security measure.

5Bonuses & Promotions

Ez69 offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, weekly cashback, reload bonuses, and seasonal promotions. All bonuses are subject to the following conditions:

• Rollover requirements: Each bonus has its own wagering requirements. This means you must wager a specified amount before any winnings from the bonus can be withdrawn.
• Validity period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically.
• Wagering limits while a bonus is active: Some bonuses set a maximum wagering limit per spin or bet while the bonus is active.
• Eligible games: Not all games contribute equally toward bonus wagering requirements. Check the specific bonus terms for more details.

Ez69 reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice. If there is evidence of bonus abuse — including but not limited to opposing bets, group wagering, or exploitation of system vulnerabilities — ez69 reserves the right to void all related bonuses and forfeit any wins generated.

6Game Rules

All games available on the ez69 platform — including slot games, live casino, fish shooting games, bingo, sports betting, and wagering — are operated according to their respective specific rules, which can be found in the relevant game help section.

Ez69 uses an independently verified and audited Random Number Generator (RNG) for games requiring randomness to ensure fairness and transparency. Live Casino game outcomes are determined in real time by actual dealers operating under strict protocols.

For sports and eSports betting:

• All odds are set by ez69 and are subject to change before a game begins.
• Confirmed bets cannot be cancelled except under circumstances specified in the betting rules.
• Ez69 reserves the right to void or suspend bets for matches that are postponed, cancelled, or affected by any irregular circumstances that influence the outcome.

In the event of a technical disruption during gameplay caused by ez69, the situation will be resolved in accordance with our technical disruption resolution policy. Any affected funds will be returned to the member's account within a reasonable timeframe.

7Prohibited Activities

The following activities are strictly prohibited on the ez69 platform. Violation of any of these may result in immediate account suspension or termination, forfeiture of funds, and legal action where necessary:

• Use of automated software, bots, scripts, or any technology that mimics human actions
• Creating multiple accounts to obtain additional bonuses or evade restrictions
• Sharing account login credentials with another individual
• Attempts to hack, disrupt, or compromise the security of the platform
• Fraud or falsification of personal information
• Use of the platform for money laundering or other illegal financial activities
• Exploiting technical bugs or system vulnerabilities for personal gain
• Placing opposing bets to guarantee wins without risk

8Privacy & Data Protection

Ez69 respects the privacy of every member and is committed to protecting your personal data in accordance with applicable data protection laws. Personal information you provide during registration and use of the platform will only be used for the following purposes:

• Management and maintenance of your account
• Processing of financial transactions
• Identity verification (KYC) and regulatory compliance
• Account and promotional communications (with your consent)
• Service improvements and user experience enhancements

Ez69 will not sell, rent, or disclose your personal information to third parties without your consent, except where required by law or court order. For more information on how we handle your data, please refer to our Privacy Policy ours.

9Account Suspension & Termination

Ez69 reserves the right to suspend or terminate the account of any member for the following reasons:

• Violation of any section of these Terms and Conditions
• Suspected fraudulent activity or system manipulation
• Failure to submit the requested KYC documents within the specified timeframe
• Voluntary account closure request by the member
• Management decisions by ez69 for legitimate business reasons

Members may also request to close their own account at any time by contacting the ez69 customer support team. If a valid fund balance exists in the account, it will be returned to the member once all security checks are completed, subject to fulfillment of the relevant wagering requirements.

For members who choose the self-exclusion option for responsible gambling reasons, the account closure will be processed immediately and the account cannot be reopened within the specified period.

10Limitation of Liability

To the extent permitted by applicable law, ez69 shall not be liable for:

• Any indirect, incidental, or consequential losses arising from the use of the platform
• Service disruptions due to system maintenance, natural disasters, or circumstances beyond our control (force majeure)
• Losses resulting from unauthorized access to your account caused by your own negligence
• Valid game outcomes even if they are not in the user's favor

Ez69 operates on the principle that gambling carries the risk of financial loss. Users are encouraged to play within their means and make use of the betting limit management features available on the platform. More information on responsible gambling can be found on the Responsible Gaming ours.

11Changes to Terms

Ez69 reserves the right to modify these Terms and Conditions at any time. Any material changes will be communicated to members via in-platform notifications, a pop-up upon login, or via registered email at least seven (7) days before the changes take effect, except in urgent circumstances requiring immediate changes.

You are encouraged to review these Terms and Conditions periodically to stay informed of the latest terms governing your use of the ez69 platform. The date of the most recent update will always be displayed at the top of this page.

If you do not agree with any updated Terms, you must stop using the platform and close your account before the changes take effect.

12Contact Us

If you have any questions, concerns, or need further clarification regarding ez69's Terms and Conditions, our customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via live chat available directly within the ez69 platform. Our team, fluent in both English and Bahasa Melayu, will assist you promptly and professionally.

For general enquiries, you may also refer to our Frequently Asked Questions (FAQ) which contains answers to the most frequently asked questions by ez69 members.