Ez69 Privacy Commitment
Six pillars that ensure your personal data remains safe and protected on the ez69 platform at all times.
High-Level Encryption
All data transmitted between your device and ez69's servers is encrypted using 256-bit SSL protocol — the same standard used by leading banking institutions in Malaysia.
Data Not Sold
Ez69 has never and will never sell, rent, or trade member personal information to any third party for marketing or commercial purposes.
Secure KYC
The identity verification process (KYC) is conducted through secure, controlled channels. Your identification documents are stored in an encrypted system with restricted access.
Control in Your Hands
You have the right to access, correct, or request deletion of your personal data at any time. The ez69 support team is ready to assist within 24 hours.
Transparent Cookies
Ez69 uses cookies solely to improve user experience and for internal analytics. You can manage your cookie preferences through your browser settings at any time.
Malaysia PDPA Compliant
The ez69 Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your privacy rights are protected under local legislation.
1Introduction
Welcome to the ez69 Privacy Policy. This document describes the privacy practices of the ez69 platform, which operates under the domain ez69.xyz. We understand that your trust is the foundation of our relationship, and protecting your personal data is our top priority.
This Privacy Policy applies to all personal information collected through the ez69 website, mobile app, customer support live chat, and any of our official communication channels. It also covers data collected through your use of our services, including games, financial transactions, and support interactions.
By registering an account or using the ez69 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
2Information We Collect
Ez69 only collects information that is strictly necessary to provide quality, secure, and compliant services. The following are the categories of data we collect:
| Data Category | Information Type | Requirements |
|---|---|---|
| Identity Verification | Full name, date of birth, identification card number | Required (KYC) |
| Contact | Email address, mobile phone number | Required |
| Financial | Bank account number, bank name, eWallet details | Required (Transaction) |
| Technical | IP address, device type, browser, operating system | Automatic |
| Behavior | Game history, betting patterns, active hours | Automatic |
| Communications | Support chat logs and emails sent to us | Where applicable |
We do not collect information unrelated to the provision of our services, including sensitive data such as medical information, religious beliefs, or political affiliations.
3How We Collect Data
Ez69 collects your personal data through several transparent and lawful methods:
Directly from You
- New account registration form
- Identity verification process (KYC) when you submit documents
- Information you provide when contacting customer support
- Profile updates you make yourself in account settings
Automatically
- Server logs recording IP addresses and access activity
- Cookies and tracking technologies for website performance analytics
- Ez69 mobile app usage data
- Technical device information at Login
From Trusted Third Parties
In certain situations, ez69 receives information from trusted payment service providers for the purpose of verifying transactions and preventing fraud. These providers are bound by strict confidentiality agreements with ez69.
4Data Usage Purpose
Ez69 uses collected data for legitimate and specific purposes. We will not use your data for any purpose other than those stated here without first obtaining your consent:
- Account management: Creating, maintaining, and protecting your ez69 account
- Transaction processing: Processing deposits, withdrawals, and all financial transactions securely
- KYC compliance: Verifying member identities in line with anti-money laundering (AML) requirements
- Customer Support: Responding to inquiries and resolving issues you raise
- Platform security: Detecting and preventing fraud, bot usage, and suspicious activity
- Responsible Gaming: Monitoring gameplay patterns to identify members who may need assistance
- Service improvement: Analyzing aggregated usage data to improve platform quality
- Promotional communications: Sending information about bonuses and promotions — only if you have agreed to receive such communications
5Data Sharing with Third Parties
Ez69 does not sell, rent, or disclose your personal data with third parties for marketing or commercial purposes. However, there are limited situations where data sharing is necessary and permitted:
- Payment service providers: Required transaction information is shared with banks and eWallet providers to process your deposits and withdrawals.
- Game providers: ez69's partner gaming platforms receive only the minimum account data required to allow you to play their games within the ez69 environment.
- Legal compliance: ez69 will disclose information to authorities when required by court order, financial crime investigation, or valid legal requirement.
- Technology providers: Our technical infrastructure vendors may process data on our behalf, but are subject to strict data processing agreements.
Every third party involved in processing your data is required to comply with security and privacy standards equivalent to ez69's own policy.
6Data Security
Ez69 continuously invests in cybersecurity infrastructure to keep your personal data protected at all times. The security measures we implement include:
- Data encryption in transit: All communications between your device and ez69's servers are protected by TLS 1.3 protocol with AES-256 encryption.
- Data encryption at rest: Sensitive information such as passwords and financial data is stored in encrypted format that cannot be read even by ez69 internal staff.
- Two-factor authentication (2FA): ez69 provides an additional security layer through two-factor authentication, protecting your account from unauthorised access.
- 24/7 security monitoring: Our threat detection system operates around the clock to identify and respond to any suspicious activity.
- Regular security audits: The ez69 platform undergoes penetration testing and security audits conducted by independent experts on a regular basis.
- Internal access controls: Access to member data among ez69 staff is restricted on a least-privilege basis — only those who genuinely need access are granted permission.
7Cookie Usage
Ez69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collecting information about how you use our website — pages visited, time spent, and errors encountered — to help us improve the platform.
- Functional cookies: Remembering your preferences such as language, display settings, and Login details to deliver a more personalized experience.
- Analytics cookies: Used in aggregate and anonymised form to understand overall platform usage patterns.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the ez69 platform.
8Your Privacy Rights
As an ez69 member, you have the following rights regarding your personal data under Malaysia's PDPA:
Request a copy of all personal data we hold about you.
Correct any inaccurate or incomplete personal data.
Request deletion of your personal data under certain circumstances.
Object to the processing of your data for direct marketing purposes.
Receive your data in a structured, machine-readable format.
Restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, contact the ez69 privacy team via live chat within the platform or our official email. We will process your request within 30 business days.
9Data Retention
Ez69 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
- Active account data: Retained for the duration your account remains active on ez69.
- Financial transaction data: Retained for a minimum of seven (7) years in accordance with financial accountability and anti-money laundering legal requirements.
- Support communication logs: Retained for two (2) years after each interaction is completed.
- KYC documents: Retained for the period specified by the relevant regulatory authority.
- Closed account data: After account closure, minimum data is retained for the period required by law, after which it is securely deleted or anonymized.
Once the retention period expires, your personal data will be securely deleted or anonymized so it can no longer be associated with you.
10Third-Party Links
The ez69 platform may contain links to third-party websites or services in certain contexts, such as game providers. ez69 is not responsible for the privacy practices or content of any such third-party websites.
We encourage you to read the Privacy Policy of every website you visit, especially before providing any personal information. Links to third-party websites do not imply that ez69 endorses or validates their content or privacy practices.
11Changes to Privacy Policy
Ez69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this page will always reflect the latest version.
If we make material changes to how we process your personal data, we will notify you via:
- Prominent notifications within the ez69 platform upon Login
- Email to the address registered in your account
- Updates to this Privacy Policy page with a clear date of change
Your continued use of the ez69 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
12Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, do not hesitate to contact the ez69 privacy team. We are committed to responding to all privacy-related inquiries thoroughly and within a reasonable timeframe.
Ways to reach us:
- Live Chat: Available 24 hours a day, 7 days a week directly within the ez69 platform
- Email: Send your enquiry to our official support email address
For more information about your rights under Malaysia's PDPA, you may also contact the Department of Personal Data Protection Malaysia (JPDP) directly.